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General
Questions:
How can I contact you?
Who owns
MyBabyDragon.com?
Why use MyBabyDragon.com as your only source of information when caring for
your anole?
Membership
Questions:
Does
MyBabyDragon cost money?
How can I check my membership status?
I
was billed twice this month! What happened?
My membership has expired what do I do now?
How do I
cancel my auto renewing subscription?
I
can't pay by credit card; can I send you a money order or a check?
I
am a paid member. Is my subscription automatically renewed each period?
I was supposedly auto renewed,
but my account says I'm a basic member now... What gives?
I just upgraded for
the first time to a Full access account, but my account says I'm still a basic
member!
Urgent Questions
My Anole is sick or has died what do I do?
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Why use MyBabyDragon.com as your only source of information when caring for
your anole?
MyBabyDragon.com is a professional service, unlike other sites
MyBabyDragon.com does not
have down time or bandwidth limits. The staff at MyBabyDragon.com
is at your
complete disposal. Other people who own sites have limited information,
don’t respond to emails, aren’t completely informed and post information
about
Anoles to see
themselves in print! These fore mentioned people do this as a hobby and
eventually get bored and let their sites fall apart. We work very hard to
answer every
question asked and post new information as it becomes available. That’s why
we are the best at what we do.
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MyBabyDragon cost money?
When you signup you are given seven days to surf the site and read
everything. After that time we ask for a nominal fee. For the cost of a
magazine subscription
you can continue
your full access to MyBabyDragon.com.
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Who owns
MyBabyDragon.com?
Mybabydragon.com is not owned or governed by any parties other then
MyBabyDragon.com. MyBabyDragon.com works closely with organizations such as
St.
George's Dragon Orphanage
and welcomes all their customers to use our site as their ultimate source of
information and contact.
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How can I check my
membership status?
You
can check your membership at anytime by visiting your Member Profile.
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I
am a paid member. Is my subscription automatically renewed each period?
Yes it
is. If at any time you want to cancel automatic renewal of your
subscription, follow the cancellation instructions given in this FAQ
section.
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My Anole is sick or has died what do I do?
MyBabyDragon is committed to
answering all questions when your Anole is sick. No subscription is
required. If your Anole is sick or passed away and you need
help click on
the Dragon Hospital, we will
assist you in everyway possible. This section is still available
even when your membership has expired.
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My membership has expired what do I do now?
Login in visit the Member Profile and
upgrade your membership.
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How do I
cancel my auto renewing subscription?
1)
Click on the
following link:
https://www.paypal.com/cgi-bin/webscr?cmd=_subscr-find&alias=subscriptions@mybabydragon.com
2)
Login to your Pay Pal
account
3)
On the line
that has the Subscription Creation, click on where it says "Active"
4)
At the bottom
of the page, there will be a button to "Cancel Subscription"
5)
On the next
page, hit "Cancel Subscription" again to complete the cancellation
You've just canceled your
Subscription.
CANCELING YOUR SUBSCRIPTION
WILL NOT CANCEL THE EXISTING PERIOD YOU'VE ALREADY PAID FOR. It merely cancels
future automatic renewals. If you have any problems with billing, feel free to
send us an email.
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I
can't pay by credit card; can I send you a money order or a check?
Yes, www.paypal.com, logon to Pay Pal create a prepaid account and then upgrade
your membership on www.mybabydragraon.com
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I
was billed twice this month! What happened?
If you were billed twice (you will know this if you were sent TWO DIFFERENT
transaction ID numbers from pay pal), this means that at some point in time,
you
created a second auto renewing subscription without canceling the first.
But... you should go to
Pay Pal and cancel both auto renewing subscriptions (see instructions above) so
it doesn't auto renew next month. You can sign on again (just once! :) after
the 2 months are up.
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I just upgraded for
the first time to a Full access account, but my account says I'm still a basic
member!
It may be that
your transaction never went through. if you log in to pay pal, you should be
able to see whether it did or not. If it did, you should have received a payment
receipt from them via email, and should forward that to us at the address listed
in that email.
If you don't see it there, then log back in to
MyBabyDragon.com, click on membership info, click on upgrade, select the
membership you want and hit the "pay" button, then when you get to the payment
form, you should be able to log on with your pay pal account (you might need to
hit a button where it says "Already have a Pay Pal account? login now" if it
doesn't already recognize you)
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I was supposedly auto renewed, but my
account says I'm a basic member now... What gives?
More than likely, this means your last payment attempt didn't go through. It is
probably scheduled to try again soon (If you log in to Pay Pal and look at the
subscription, you can see when. Do this by following steps 1 through 3 in the
subscription cancellation instructions above).
Log in to Pay Pal and make
sure your credit card info is correct (Profile->Credit Card) or that you have
sufficient funds in the account, then wait for the next payment attempt.
If you can't wait, you can
try canceling your existing subscription, and then re-signing up.
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How can I contact you?
If you ask a
question that is answered on this or any other page, your email will be addressed
first! Please read over the entire site before contacting us.
You can reach our staff at
gyankow@mybabydragon.com. Include your MyBabyDragon.com
Username/Email Address.
NOTE: You must be an active
member to ask any questions.
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